We do this by recruiting and retaining the highest calibre of staff who have a passion for the work they do. All staff will have a personal education plan combining mandatory training requirements with in-house training pertinent to the area they work in. Many of our staff have also obtained nationally recognised qualifications such as diplomas and NVQs.

We provide comprehensive care planning of a service users’ needs involving the individual and their relatives. Care provision is a dynamic and ever-changing process and requires regular assessment and evaluation of a resident’s needs.

We ensure effective liaison with all appropriate agencies involved in a service user’s care. This may include GPs, physiotherapists, dieticians, chiropodists, mental healthcare professionals, spiritual leaders, social workers etc.

Residents and their relatives should feel satisfied with the standard of care received and are able to comment on any aspect of care received within the care plans and home environment. The complaints procedure will be explained to residents and their relatives on admission.

We pay special attention to the quality and variety of all menus at Holmwood House, where residents make the choices.  Food is prepared by highly trained chefs to meet all dietary requirements and snacks are freely available 24 hours a day.

All equipment provided will be selected to ensure the safe, efficient, effective provision of care with the best interest of both residents and staff.

We also ensure that residents are able to access and enjoy a wide range of activities ranging from social stimulation to diversional therapy to meaningful activity or just plain fun.

Form more information please download a copy of our brochure here.

We are also finalists in this year’s Norfolk Care Awards!