Key Staff

Dawn began her healthcare journey as a Nursing Assistant before qualifying as an RGN and later expanding her expertise by becoming a midwife. Her career has taken her across various healthcare settings and countries, enriching her clinical knowledge and approach to care. Since joining Holmwood House in 2005, Dawn has progressed to Deputy Manager – a role that reflects her dedication to delivering compassionate, high-quality care. She is a strong advocate for professional development, known for her passion in teaching and mentoring junior staff. Currently undertaking an NVQ in Falls Prevention and Management, Dawn continues to strengthen her leadership in resident safety and wellbeing. Her approachable and supportive leadership style makes her a trusted colleague and valued mentor. Outside of work, Dawn enjoys spending quality time with her husband and family. She’s especially proud of her children and finds joy in celebrating their achievements.

In 2017, aged 18, Kayleigh began her journey with Holmwood House starting as a housekeeper, before her dedication and passion for care saw her quickly move into a care assistant role. Recognising her strengths in organisation and communication, she transitioned into administration – first as a receptionist, then progressing to Administrator, Senior Administrator, and now proudly serving as Group Admin Lead. Since April 2025, Kayleigh has taken on a group-wide remit, overseeing and aligning administrative functions across the group’s care homes. Her focus is in standardising systems, enhancing operational efficiency, and promoting strong governance, all while staying closely connected to Holmwood House. Kayleigh holds NVQ Level 2 and 3 qualifications in Business Studies and Administration, applying this knowledge to ensure systems benefit residents, staff, relatives, and professionals alike. Outside work, she enjoys gardening, time with family and friends, and reading. She feels privileged to work alongside such dedicated teams and takes pride in the positive impact made every day.

Victoria brings over 35 years of customer service experience to her role as Administrator at Holmwood House. Her career began in the insurance industry, where she spent 23 years building a strong foundation in client care and operational support. Transitioning to work for a decade in banking, Victoria assisted customers with a range of financial needs while delivering calm, supportive service. She then moved to serve as a Branch Administrator for a domiciliary care company, helping new staff settle in and overseeing daily operations. Since joining Holmwood House in March 2025, Victoria has felt genuinely welcomed by residents, families, and the team. Her warmth, professionalism, and dedication make her a valued member of the home. Outside of work, she enjoys quality time with family and friends, peaceful walks in the woods, and visits to the seaside to recharge and unwind.

Leon is a dedicated and experienced Senior Facilities Manager with a strong background in maintenance, health and safety, and infection control within care settings. He is known for his proactive, approachable nature and effective communication skills. Leon oversees all facilities and domestic operations, conducts regular audits, and ensures compliance with training and safety standards. He delivers induction and mandatory training for staff and maintains accurate records for auditing purposes. Always willing to learn new skills, Leon recently enhanced his expertise with a Level 2 Certificate in Infection Prevention and Control and Legionella Awareness training. His additional qualifications include pest management, risk assessment, environmental protection, law and sustainable development, as well as energy management, and mental health first aid. Outside of work, Leon is a proud supporter of Bristol’s rugby team, enjoys walking his dogs, swimming, and raising money for charity – most recently raising over £300 for cancer research in October 2024.

With 19 years of dedicated service at Holmwood House, Annie brings a wealth of experience and passion to her role as Catering Manager and Head Cook. Annie’s journey in the culinary field began with a strong foundation in catering studies, culminating in an NVQ Level 3 qualification. She took a brief career pause in 2013 to welcome her two children but has remained committed to providing high-quality, nutritious meals in a warm, welcoming environment. Known for her bubbly and outgoing nature, Annie says she thrives on creating a positive atmosphere both in and out of the kitchen. Annie values a healthy work-life balance and believes this contributes to both professional excellence and personal happiness. When she’s not at work, Annie loves to spend time with her children, exploring the outdoors through adventures, beach days, and forest walks.

Born in Póvoa de Varzim, a coastal town in northern Portugal, Irene moved to England with her husband in 2002 and is a proud mother of two daughters. She joined Holmwood House in 2020 as a Domestic Assistant and was promoted to Head of Domestics in 2021. In this role, she leads the domestic team and oversees all aspects of cleaning and laundry, ensuring the home is maintained to the highest standards of cleanliness and comfort. With extensive experience in hygiene and quality control, Irene previously worked at Bernard Matthews for over a decade, progressing from cleaner to team leader and Quality Controller. She was responsible for staff training in food hygiene, allergens, and health and safety, and often supported management by translating Portuguese to English. Outside of work, she enjoys volunteering at the local school, walking, crafting, listening to music, and spending time with her daughters – ideally with coffee and chocolate in hand.

Charlene brings over 18 years of nursing experience to her role, having trained at the University of East Anglia. Her career spans surgical wards, day surgery units, community care, and specialist nursing homes supporting palliative care, MS, and young adults with head injuries. A passionate advocate for nursing in social care, Charlene sits on the Outstanding Society’s Nursing in Social Care Advisory Board, working alongside sector leaders to promote excellence. She is currently completing her Level 5 Diploma in Leadership and Management and has contributed to national projects like Teaching and Learning in Care Homes. Her leadership is compassionate, collaborative, and focused on high-quality, person-centred care. Since joining Holmwood House Holdings, Charlene has brought warmth, expertise, and purpose to her work. Outside of work, she is a dedicated Beaver Scout leader and loves sharing her weekly plans with residents, sparking lively conversation and connection across generations.

Molly qualified as a nurse 21 years ago, fulfilling a lifelong ambition. Though initially planning to become a general nurse, she chose to specialise in mental health nursing – a decision that has shaped her career ever since. She began working in forensic units, thriving in high-pressure settings and supporting individuals with challenging behaviours. Later, she transitioned into social care, where she discovered a passion for dementia support. Molly has held senior roles including Clinical Lead Nurse and Deputy Manager in a care home for residents with complex neurological needs. Her depth of experience and person-centred approach led her to join the nursing team at Holmwood House. Outside of work, Molly enjoys time with her family and puppy, tending her allotment, and attending music festivals. Proud to be a nurse, she feels privileged to support individuals living with dementia, delivering care that is compassionate, meaningful, and truly person-centred.